FAQ

How soon will my order be delivered after placing an order?
Delivery lead-times vary for different categories of products:
Chairs: Within one to three weeks from date of purchase.
Desks / Workstations / Lounge seating: Within four to six weeks from date of purchase.

Our team will be in contact to arrange for delivery. We will strive to deliver our products at the earliest dates possible, and to exceed expectations.

What are your delivery charges like?
We charge a fee of $64.20 ($60.00 + GST) for delivery to a single location. We offer FREE shipping for orders above $600.00.

What are your delivery timings like?
We do deliveries from Mondays to Fridays (excluding public holidays) between 10 AM and 5 PM. Our team will be in contact to arrange for delivery.

Can I self-collect my order to avoid incurring delivery charges?
Yes! Please opt for self-collection during checkout and our team will be in contact with you once your order is ready for collection. In general, a normal sedan car will be able to fit one to two chairs.

It is recommended to have us deliver desking and sofa products to ensure that the items are properly handled.

Do I have to assemble the items myself?
All seating products will come fully-assembled and no assembly or tools on your part is required.

For desking products, our team will require some time to assemble the items at the place of delivery.

I would very much like to purchase a model that is not listed on your store yet. Can I do so?
Yes! We are still working to include more models to be purchased online. If you would like to purchase a model that you like from our website but is not available on our web store yet, please contact us at shop@benel.com.sg and we will be glad to help.